Policies

Booking

Sessions should be booked online via my website. By booking through my site, you indicate your understanding and agree to the policies set forth on this page.

Availability

Currently I am doing all sessions via live video. If you live in the DFW area, I will eventually open to in-person sessions again as well. I have availability on select weeknights and weekends. Custom appointments are also available – please email me and I am sure we can find something that works for both of us.

Payment

Payment is to be made in advance of your appointment – GooglePay, ApplePay, and Debit/Credit cards accepted through the payment links on my website. If the session is not paid in full by 48 hours before your scheduled time, your session will be considered cancelled.

Click here to learn about available payment options.

Cancellations

Life happens, I understand! The session you schedule is time that I put aside especially for you. This often includes quite a bit of prep time beforehand. If you need to cancel or reschedule, please do so as soon as possible so I can find someone else to take your spot. Cancelled and rescheduled appointments made less than 24 hours prior to your scheduled appointment are non-refundable.

No shows

I schedule appointments so that each client receives the right amount of time from me, and gets the full benefit of the services I provide. That’s why it is very important each client keeps their scheduled appointment and arrives on time.

When a client doesn’t show up for an appointment, for whatever reason, I will still be spending the time they booked preparing for their session and waiting for them at the scheduled time, fully ready for their session. This is time that they asked me to set aside just for them, and it is a time slot that I could have filled with another paying client. For these reasons, no shows are considered to be cancellations, and therefore do not qualify for a refund. If you wish to re-book your session after a no show, you are welcome to do so by booking a new session at full price.

Re-booking and Refunds

If you cancel prior to 24 hours before your original appointment time, you may reschedule at no additional charge. As stated above, refunds are not given for no shows or cancellations made less than 24 hours prior to your scheduled appointment time.

Disclaimer

Jen Merkel is not a doctor, attorney, psychologist or financial advisor. All information provided is meant to be a suggestion, to assist in making an informed decision on matters affecting one’s life. Client agrees to take full responsibility for themselves, the ones they request services for, and agrees to hold harmless, Jen Merkel, and any associated entities, in the event of improper use of information given. By booking an appointment and keeping that appointment, user of these services has read and agreed to the statements in this disclaimer.